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Add, manage, or remove seats

How to add, remove or manage seats for your organisation

Onetrace avatar
Written by Onetrace
Updated over 2 weeks ago

Managing your Onetrace subscription is simple and flexible. Your plan starts once you sign up and provide a valid payment method, with billing renewing on the same date each month.

  • Scaleable usage - the account Owner can add seats anytime, with costs calculated on a pro-rata basis and invoiced immediately.

  • Adaptable workflow - seats removed remain available until the next billing date, when the lower seat count takes effect.


Add, manage, or remove seats

How to add, manage, or remove seats:

  1. Navigate to your organisation name in the bottom left-hand corner of your screen

  2. Choose Billing from the menu

  3. Select Subscription from the sidebar on the left of your screen

  4. Click on the Manage Seats button

  5. Add or remove the number of seats needed; your new total monthly payment will show

  6. Double-check when the monthly payment will take effect

  7. Click on Proceed to Checkout

  8. You will be taken to the checkout screen, and double-check all information is correct

  9. Click Confirm Purchase to make the changes to your organisation

โš ๏ธ Only the owner of the Onetrace account can access the billing page. To check who the owner is, head to members within your settings.

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