These features simplify document management, reduce setup time, and offer compliance-focused controls over tasks being carried out. Whether you're uploading, signing, or downloading documents, the updates ensure a smoother, more secure workflow.
What is the maximum file size I can upload?
The maximum file size for uploads is 10MB. Make sure your files are
within this limit to ensure a smooth upload process.
✨ To adapt your files from other formats, you can use any online PDF Converter.
What file types can I upload?
For Signed Docs, you can upload PDF files only.
For Files, supported formats include PDF, PNG, and JPEG.
Will my existing Signed Docs be affected?
No, your existing non-PDF Signed Docs will still be available for viewing in the new Signed Docs table.
However, going forward, only PDF files can be uploaded to Signed Docs.
How does offline mode work with auto-assign and required settings?
If a user has already started a Job and goes offline, they can continue working on that same Job while offline.
However, they will not be able to start a new Job until they are back online and signed it.
Can I download the signed document, including signatures?
You can download a file which includes the breakdown of people who signed and who didn’t, as well as the document itself, but the signatures will not appear directly on it.
Can I upload ZIP files?
No, only PDF files can be uploaded to Signed Docs.
However, you can upload the individual PDF files that are part of the ZIP folder.
What version of the app do users need to be on to access the new Signed Docs & Files features?
Members need to be on the latest version of the app to access the new Signed Docs & Files features.
Make sure to update to the most recent version for full functionality.
Not sure if your app is up to date, use the links below to check, update or download the latest version!
💡 Download Onetrace for iOS here
💡 Download Onetrace for Android here
Need more help?
Feel free to message us via live chat; we will be happy to help! 😁