Managing your Onetrace subscription is simple and flexible. Your plan starts once you sign up and provide a valid payment method, with billing renewing on the same date each month.
The account Owner can add seats anytime, with costs calculated on a pro-rata basis and invoiced immediately. Seats removed remain available until the next billing date, when the lower seat count takes effect. This way, your subscription always adapts to your workflow.
Add, manage, or remove seats
* Images shown are for illustrative purposes only. Actual product may vary.
How to add, manage, or remove seats:
Navigate to Admin in the bottom left-hand corner of your screen.
Choose Billing from the left-hand side menu.
Select Subscription from the sidebar on the left of your screen.
Click on the Manage button within the Seats section.
Use the plus and minus buttons within the desired package to add or remove seats.
The new monthly total will show dynamically as you increase and decrease seat numbers.
Once you are happy with the new seat numbers, click Continue to checkout.
You will be taken to the checkout screen, where information will display about:
When the change will take effect
New monthly payment
Amount charged today
Payment method
Click Confirm Purchase once you have double-checked the information, to make the changes to your organisation.
⚠️ Only owners of the account can view, update and make changes to the billing section of an account.
If you are unsure of the owner of the account or need to transfer ownership, please contact our support with written permission from the previous owner to change ownership.