Keeping your billing details up to date ensures your subscription runs smoothly and prevents interruptions to your workflow. Onetrace grows with you, offering flexible seat management that adapts to your company’s needs and projects.
⚠️ Only owners of the account can view, update and make changes to the billing section of an account.
If you are unsure of the owner of the account or need to transfer ownership, please contact our support with written permission from the previous owner to change ownership.
Update your payment details
How to update your payment details:
Navigate to the organisation menu (where your company name and email sit) in the bottom left-hand corner of your screen
Select Billing from the menu
Click on Payment Method from the left-hand sidebar
Select the Update button
Choose whether you would like to pay via direct debit or BACS bank transfer
Enter the new payment details
Click the Save button for the changes to be made instantly
Update your billing details
How to update your billing details:
Navigate to the organisation menu (where your company name and email sit) in the bottom left-hand corner of your screen
Choose Billing from the menu
Click on Payment Method from the left-hand sidebar
Select the Edit Billing Details button
Update the details as needed or required
Click Save Changes to update your information instantly
Adding or Removing Seats
Adding seats: You can manage seats directly in the app. Costs are adjusted automatically on a pro-rata basis, invoiced and charged right away.
Removing seats: You can remove seats in the app. You’ll keep access until your next renewal date, with the downgrade applied at the next invoice.