The Account and Billing area gives you a simple way to manage your account and all billing-related tasks. From here, you can keep track of your subscription, update payment details, download invoices and manage your organisation’s profile.
⚠️ Owners are the only users who can view and access the billing section. Owners and admins can view and access the account section. Learn more about roles in Onetrace.
Billing overview
See a clear snapshot of your current billing status. The billing page shows your plan, recent charges and other key details at a glance, so you always know where you stand.
Subscriptions and seats
Change your subscription to suit your needs. You can:
Switch to a different plan
Add or remove seats
Cancel your subscription
Review your current plan details
We’ve designed this to give you the flexibility to adjust as your needs change.
Payment methods
Update or change your payment details at any time. Secure payments are supported through trusted gateways, so whether you’re adding a new card or updating bank details, the process is quick and safe.
This also helps manage labour costs. With reliable attendance and hours tracked, you’ll know exactly what to pay operatives - whether on a day rate or by price work - without the guesswork.
Invoices
Access your full billing history whenever you need it. You can view, download, and keep invoices for your records in just a few clicks.
Organisation
Manage your organisation’s profile in one place. Keep details up to date so your account always reflects your current setup.
Support
Find the right way to get in touch with us. The support page shows your available communication options, so you can reach our team quickly and easily whenever you need help.