Device and operating system recommendations | Onetrace

To ensure the Onetrace Mobile App performs at its best for your operatives on site, specific device and operating system requirements are needed:

Operating system - the software the mobile device has installed e.g. iOS 18 (Apple) or Android 15 (Google)
Device specification - the physical hardware of a device (CPU, RAM, Storage) e.g. iPhone 16 512GB or Google Pixel 10 256GB

💡 How to find this information for Apple and Android devices.

Ideal and minimum requirements for Onetrace Mobile

Apple	Ideal	Minimum
Operating system	Latest version available	iOS 17
Device specification	iPhone models supported iPad models supported	iPhone and iPad models supported

Android	Ideal	Minimum
Operating system	Latest version available	Any device that supports Android 13
Device specification	• Octa Core (check with phone manufacturer) • At least 8GB of RAM	• Quad Core (check with phone manufacturer) • At least 4GB of RAM

*Last updated 07/10/2026

Turn on Automatic Updates in your phone settings.
Keep your iOS or Android software and the Onetrace app updated to avoid app freezes, bugs, and slow loading.

Ensure your phone has free space before starting your shift.
Clear out old photos or unused apps regularly, so Onetrace has room to save offline site photos and floor plans.

⚠️ Warning: Running out of storage will stop Onetrace from saving new site photos.