To ensure the Onetrace Mobile App performs at its best for your operatives on site, specific device and operating system requirements are needed:
Operating system - the software the mobile device has installed e.g. iOS 18 (Apple) or Android 15 (Google)
Device specification - the physical hardware of a device (CPU, RAM, Storage) e.g. iPhone 16 512GB or Google Pixel 10 256GB
Ideal and minimum requirements for Onetrace Mobile
Apple | Ideal | Minimum |
Operating system | Latest version available | iOS 16 |
Device specification |
Android | Ideal | Minimum |
Operating system | Latest version available | Any device that supports Android 13 |
Device specification | Android 14 supported devices | Devices supported |
*Last updated 04/06/2025
Onetrace’s best practices for mobile
Regularly updating your devices
As mobile technology advances, manufacturers release regular system updates. Apple and Google often phase out support for older versions or make them ineligible for further updates. Onetrace is also continuously updated to align with these advancements, helping to maintain loading speed, fix bugs, and introduce new features.
⚠️ Whilst it’s possible to run Onetrace on older or lower operating systems, please be aware that this can affect functionality and loading speeds.
Storage
There is no minimum requirement for storage space whilst using the Onetrace App. However, depending on your company's requirements and policies (such as storing backup photos for surveys), you may need to consider a device with extra storage capabilities, or regularly clear your device of unnecessary images.