We’re entering an exciting new chapter, and we want to make sure you’re fully informed every step of the way. While our brand is evolving, our commitment to you remains the same. We’re still here to support you just as we always have, now with an even stronger focus on solving the day-to-day challenges you face.
Below, we’ve answered some common questions to help clarify what’s changing, what’s staying the same, and what you can expect moving forward.
What’s happening?
We’re refreshing our brand. From 22nd September, you’ll see a new logo, colours, and look across our website and communications. Most customers will see the brand changes automatically. A few customers on our legacy experience will not.
Why are you rebranding?
After five years of growing alongside our customers, it was time to modernise our brand. This is the first time we’ve updated our identity since we started, and the refresh reflects just how far we’ve come—and where we’re going.
Today, subcontractors across trades use Onetrace. The new brand reflects that we’re here to help all subcontractors with the challenges of running their businesses: traceability, compliance, workforce management, and profitability.
We wanted a brand that better represents the comprehensive platform we’ve built and the broader value we deliver today. While the look is new, our mission and our commitment to you remain unchanged.
Will this affect my product or account?
No. We’re essentially just updating the logo and colour palette.
If you’re on the modern Onetrace experience (most customers) you’ll see all the changes for the improved, updated brand experience.
If you’re still on Classic experience (if you joined Onetrace before January 2024, and have not yet migrated), talk to us about booking in your migration so you can take advantage of all the changes.
Logging in may look a bit different, and so will our website. But you’ll have the same Onetrace experience, with no change to the platform, your data, or your workflows.
Will pricing or subscriptions change?
No, your pricing and subscription will stay exactly the same. This rebrand doesn’t affect your subscription, your billing, or the cost of using Onetrace in any way.
Do I need to do anything?
Most customers don’t need to do anything at all. From 22 September, you’ll simply notice our new look.
Classic customers, get in touch with the support team and schedule your migration. It’s free, guided, and we’re here to help every step of the way.
What if I have questions? What if my operatives do?
You can reach us anytime at support@onetrace.com, or speak to one of our team through the chat bubble.